Refund Policy

Last updated 30 June 2026

Your consumer rights under Australian law

Nothing in this policy limits, excludes, or modifies any right or remedy you have under the Competition and Consumer Act 2010 (Cth), Schedule 2 (the Australian Consumer Law, "ACL").

Under the ACL, you are entitled to a remedy if a product has a major problem. A major problem means the product:

• is not as described on the sales page,
• does not do what it was promised or represented to do,
• is not of acceptable quality (for example, files are corrupted, unusable, or incomplete), or
• would not have been purchased had you known about the problem beforehand.

These rights exist by operation of law. No policy, clause, or contract can take them away.

How to make a claim

Email hello@silasmain.co with:

• Your name and the email address used at checkout
• A clear description of the problem
• Any relevant screenshots or details

We will respond within 5 business days. If we agree a major problem exists, we will offer a full refund or a replacement remedy (whichever is most appropriate). We will not require you to jump through unreasonable hoops.

Change of mind

Because "The Behavioural Conversion Playbook" is an instant-delivery digital product, the full contents are accessible the moment payment is confirmed. For that reason, we do not offer refunds for change of mind as a general rule.

However, if you contact us within 14 days of purchase and have not meaningfully accessed the materials, we will consider your request on a case-by-case basis. We would rather resolve things fairly than have an unhappy customer. Email us and we will talk it through.

Any discretionary change-of-mind consideration is entirely separate from, and in addition to, your ACL consumer guarantees described above. A change-of-mind request does not affect those rights in any way.

What is included in the product

Your $47 AUD purchase gives you:

• The Behavioural Conversion Playbook (digital document)
• The AI concierge prompt pack
• Bonus book: "Blueprint From Chaos" by David Saleh (digital)
• Free access to the Silas Main Skool community

Delivery is by email to the address provided at checkout, typically within minutes of payment.

Processing refunds

Approved refunds are processed back to the original payment method via Stripe. Stripe's processing times apply (typically 5 to 10 business days to appear on your statement, depending on your card issuer).

Contact

For any refund or product question: hello@silasmain.co. We aim to respond within 5 business days.

This document is general information, not legal advice. For your specific situation, have it reviewed by a qualified Australian lawyer.